Hello, {{htmlescape var=$name}}

You have an abandoned cart at {{var store.getFrontendName()}}. We would be glad to help you feel comfortable with our checkout process. if you are having technical issues contact us at {{config path='trans_email/ident_support/email'}} or call us at {{config path='general/store_information/phone'}} Monday - Friday, 8am - 5pm PST.
You can access your cart here. {{depend couponcode}}
You can use this coupon code {{var couponcode}} {{/depend}} {{depend discount}} and obtain a discount of {{var discount}} only until {{var todate}} {{/depend}}